Privacy Policy
This page explains what we collect when you shop with us, why we collect it, and who else sees it. We have tried to write it in plain language rather than legal boilerplate.
What we collect
When you place an order we collect your name, email address, phone number and delivery address. We keep a record of what you ordered so we can fulfil it, handle returns and answer questions later.
If you create an account we also keep your sign-in details and the addresses you save. If you write a review or post in our community, that content and the name shown on it are public by design.
Payment details
We never see or store your full card number. Card payments are handled by Arab Financial Services on the Mastercard Payment Gateway, and your card details go directly to them. We receive only the result of the payment and the last digits needed to identify it on your order.
Cookies and similar technology
We use cookies to keep the site working. Some are essential: they hold your basket, keep you signed in, remember your language, your currency and the country you are shipping to. The site cannot work without these.
We also use cookies and pixels to understand how the shop is used and to measure our advertising. By using this site you consent to our use of cookies as described here. You can clear or block cookies in your browser settings, though parts of the site will stop working if you block the essential ones.
We detect which country you are browsing from using a local database on our own server, so that lookup does not share your address with anyone.
Analytics and advertising
We share activity on the site with three platforms so we can measure what works:
- Meta, for Facebook and Instagram advertising
- Google Analytics, to understand how the shop is used
- Snapchat, for advertising
Where we send identifying details such as your email address or phone number to these platforms, they are converted into an irreversible code in your browser first. We do not send them your email address or phone number in readable form.
We erase these personal details from our advertising records after 90 days.
Who else sees your data
Our delivery partners receive your name, address and phone number, because they cannot deliver without them. Our payment provider receives what it needs to take the payment. We do not sell your data to anyone, and we do not share it for anyone else's marketing.
How long we keep it
We keep order records for as long as we need them for accounting and tax purposes. Account details are kept until you ask us to close your account.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete your account and personal details. Some information has to be kept where the law requires it, and we will tell you if that applies. To make a request, contact us using the details in the footer.
Children
This shop is intended for adults. We do not knowingly collect information from children.
Changes
If this policy changes we will update this page.